Customer Service Officer
  • Guide residents to make S&CC payment on e-platforms; 
  • Attend to residents on feedback matters as part of the front line customer service team; 
  • Assist in cases creation in the system; 
  • Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system; 
  • Liaise with other team members from other departments pertaining to the feedback or queries cases; 
  • Assist with Facilities Booking matters; 
  • House visits; 
  • Any other duties assigned by the Supervisor.
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Finance Assistant
  • Process transactions accurately and efficiently
  • Simple accounting / bookkeeping duties
  • Issue receipts/invoice/summons, including cashiering duties
  • Prepare journal entries into accounting system
  • Prepare accounting statements (e.g. trial balances, P&L, inventory lists, etc
  •  Issue cheque payments, process claims
  • Answer residents’ queries (both inbound calls and outbound calls)
  • Update system on call notes pertaining to correspondences with residents
  • Assist in follow up paperwork (e.g. issue of statement of accounts, etc)
  •  Liaise with banks, lawyers, etc as part of the day-to-day operational process
  • Assist with daily & monthly financial closing activities
  • Handle general administrative duties
  • Any other duties as prescribed by the Finance Manager
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